About & Contact

Department of Merchandise

A division of Floodway Print Company.

Order will ship 2-3 weeks after the store closes.

 

If you have any concerns about the status of your order please don’t hesitate to reach out to us directly.

 

 

All orders are printed in a batch, so no extras are available for exchange and making a single custom piece is very costly.

 

For misprints, the garment must be returned within 14 days of receiving the item. A misprint is defined as a defect that is a direct result of a production error at Floodway.

 

We cannot exchange or refund items due to:

  • Sizing Errors (i.e. choosing wrong sizes)
  • Customization Errors (i.e. entering wrong name or number for customization)
  • Shipping and Address Errors (i.e. entering wrong address for delivery)
  • Customer Dissatisfaction (i.e. doesn’t like colour or material)

 

If there is an issue with your order, please reach out as soon as possible.

Customers may cancel orders at any time before the store’s closing date.

 

Please reply to your order confirmation email, or contact us directly.

 

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