Order will ship 2-3 weeks after the store closes.
If you have any concerns about the status of your order please don’t hesitate to reach out to us directly.
All orders are printed in a batch, so no extras are available for exchange and making a single custom piece is very costly.
For misprints, the garment must be returned within 14 days of receiving the item. A misprint is defined as a defect that is a direct result of a production error at Floodway.
We cannot exchange or refund items due to:
- Sizing Errors (i.e. choosing wrong sizes)
- Customization Errors (i.e. entering wrong name or number for customization)
- Shipping and Address Errors (i.e. entering wrong address for delivery)
- Customer Dissatisfaction (i.e. doesn’t like colour or material)
If there is an issue with your order, please reach out as soon as possible.